Exchange & Refund Policy

We want you to live with your pieces and love them. If something is not right, tell us and we will help. Here is how exchanges, cancellations and refunds work.

Exchanges Within 15 Days

Changed your mind on a print, or found a piece sits differently in the nursery than you imagined? Eligible pieces can be exchanged within 15 days of delivery.

To start, call us, message us on WhatsApp, or email us with what you have and what you would like instead. There is no form to fill and no ticket number to quote. Our team will take it from there.

What can be exchanged: Bedding, Cushions and Throws, Pouches, Tissue Box Covers and Bottle Covers.

What cannot: Personalised pieces, Filler Inserts and Sale Items. For anything not listed here, please check with us before you order.

Condition. Pieces should come back to us unused, with their original packing, tags and papers.

Good to know.

• Pieces bought at full price can be exchanged for other full price pieces, not for sale items.
• A piece can be exchanged once.
• If you send the piece back to us yourself, there is no pickup charge. If you would like us to arrange collection, it is Rs. 250 for orders below Rs. 5,000, or 10% of the value of the piece being exchanged for orders above that.

Personalised Pieces

A piece with a name stitched on it is made for one child only, so it cannot be returned, exchanged or refunded, and the name embroidery charge is not refundable. Please check the spelling, lettering and thread colour before you place your order. If a personalised piece reaches you damaged, or with a mistake that is ours, tell us within 48 hours of delivery and we will remake it.

Cancellations

You can cancel or change an order within 24 hours of placing it. Orders cannot be cancelled after that, and personalised orders cannot be cancelled once they are placed.

If Something Is Wrong

If the piece you receive does not match your order, or carries a genuine manufacturing fault, we will put it right. Send us clear photographs of the piece and its packaging and our quality team will review it quickly.

Please tell us within 48 hours of delivery for orders within India, and within 5 days for international orders, where transit and customs handling take longer.

Approved refunds are processed within 10 days.

A note on natural variation. The exact shade of a colour, the hand of a fabric, and small differences in handwork are part of how these pieces are made. They vary a little from screen to nursery and from piece to piece, and are not treated as faults.

Outside of the above, we do not offer refunds on pieces delivered in good condition and matching the order placed.

International Orders

Each international piece is made individually for the customer who ordered it. Because your piece is created for you alone and travels a long way to reach you, international orders are not eligible for exchange, for cancellation after the 24 hour window, or for monetary refund.

This does not leave you without recourse. If your piece does not match your order confirmation, or carries a manufacturing fault verified by our quality team, we will find a resolution with you, whether that is a replacement, a credit, or a refund.

Where a return is agreed, return shipping, duties and customs charges are the customer's responsibility, and the original shipping charge is not refundable.

Talk to Us

For anything at all, call or WhatsApp us on +91 98188 81096, or email hello@thepillowcompanykids.com. We read every message.

All policies are subject to change without prior notice. In the event of any conflict, our Terms and Conditions prevail.